Readings and Resources

To learn more about health literacy and teach-back, the following readings and resources are recommended. Those with an asterisk may be most helpful.

 

American Medical Association Foundation and American Medical Association. Health Literacy and Patient Safety: Help Patients Understand: Reducing the Risk by Designing a Safer, Shame-Free Health Care Environment. Chicago, IL: 2007. Available at: http://www.ama-assn.org/ama1/pub/upload/mm/367/hl_monograph.pdf. Accessed: June 29, 2012.

Ask Me 3. National Patient Safety Foundation. Available at: http://www.npsf.org/for-healthcare-professionals/programs/ask-me-3/. Accessed: June 29, 2012.

Berkman N, Sheridan S, Donahue K, et al. Health Literacy Interventions and Outcomes: An Updated Systematic Review. Evidence Report/Technology Assessment No. 199.Executive Summary. Prepared by RTI International–University of North Carolina Evidence-based Practice Center under contract No. 290-2007-10056-I. AHRQ Publication Number 11-E006. Rockville, MD. Agency for Healthcare Research and Quality. March 2011. Available at: http://www.ahrq.gov/clinic/tp/lituptp.htm. Accessed: June 29, 2012.

Brach C, Keller D, Hernandez LM, et al. Ten attributes of health literate health care organizations. Institute of Medicine Roundtable on Health Literacy. June 2012. Available at: http://www.iom.edu/~/media/Files/Perspectives-Files/2012/Discussion-Papers/BPH_HLit_Attributes.pdf. Accessed: October 9, 2012.

* DeWalt DA, Callahan LF, Hawk VH, et al. Health Literacy Universal Precautions Toolkit. AHRQ Publication No. 10-0046-EF. Rockville, MD. Agency for Healthcare Research and Quality. April 2010. Available at: http://www.ahrq.gov/qual/literacy/healthliteracytoolkit.pdf. Accessed: June 29, 2012.

Doak CC, Doak LG, Root JH. Teaching Patients with Low Literacy Skills. Second Edition. Philadelphia, PA: J.B. Lippincott Company; 2007. Available at: http://www.hsph.harvard.edu/healthliteracy/resources/doak-book/. Accessed: June 29, 2012.

Institute for Health Care Improvement. How to Improve. Plan-Do-Study-Act Cycle. Available at: http://www.ihi.org/knowledge/Pages/HowtoImprove/ScienceofImprovementTestingChanges.aspx. Accessed: June 29, 2012.

Institute of Medicine Committee on Health Literacy. Health Literacy: A Prescription to End Confusion. Nielsen-Bohlman L, Panzer AM, Kindig DA, eds. Washington, DC: The National Academies Press; 2004. Available at: http:www.nap.edu/catalog/10883.html. Accessed: June 29, 2012.

Institute of Medicine Committee on Identifying Priority Areas for Quality Improvement. Priority Areas for National Action: Transforming Health Care Quality. Adams K and Corrigan, JM, eds. Washington, DC: The National Academies Press; 2003. Available at: http://www.nap.edu/openbook.php?record_id=10593&page=1. Accessed: June 29, 2012.

Joint Commission. Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals. 2010. Available at: http://www.jointcommission.org/assets/1/6/ARoadmapforHospitalsfinalversion727.pdf. Accessed: June 29, 2012.

Joint Commission. What Did the Doctor Say? Improving Health Literacy to Protect Patient Safety. 2007. Available at: http://www.jointcommission.org/assets/1/18/improving_health_literacy.pdf. Accessed: June 29, 2012.

Kirsch I, Jungeblut A, Jenkins L, Kolstad A. Adult Literacy in America: A First Look at the Results of the National Adult Literacy Survey. Third Edition. April 2002. Washington, DC: National Center for Education Statistics.US Department of Education. Office of Educational Research and Improvement. Available at: http://nces.ed.gov/pubs93/93275.pdf. Accessed: June 29, 2012.

Koh HK, Berwick DM, Clancy CM, et al. New federal policy initiatives to boost health literacy can help the nation move beyond the cycle of costly ‘crisis care’. Health Affairs. 2012;31(2). Available at: http://content.healthaffairs.org/content/early/2012/01/18/hlthaff.2011.1169.abstract . Accessed: June 29, 2012.

Kutner M, Greenberg E, Jin Y, Paulsen C. The Health Literacy of America’s Adults:  Results from the 2003 National Assessment of Adult Literacy. National Center for Education Statistics.US Department of Education. 2006. NCES Publication No. 2006-483. Available at: http://nces.ed.gov/naal/health.asp. Accessed: June 29, 2012.

Ley P. Communicating with Patients: Improving Communication, Satisfaction, and Compliance. Croom Helm; 1988. Available at: http://psycnet.apa.org/psycinfo/1989-97003-000. Accessed: June 29, 2012.

National Quality Forum. Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. 2010. Washington, DC: National Quality Forum. Available at: http://www.qualityforum.org/Publications/2010/04/Safe_Practices_for_Better_Healthcare_–_2010_Update.aspx. Accessed: June 29, 2012.

NIH Plain Language Initiative. What is Plain Language? Available at: http://execsec.od.nih.gov/plainlang/guidelines/what.html. Accessed: June 29, 2012.

Parikh NS, Parker RM, Nurss JR, Baker DW, Williams MV. Shame and health literacy: the unspoken connection. Patient Educ Couns.1996;27:33-39. Available at: http://www.pec-journal.com/article/0738-3991(95)00787-3/abstract. Accessed: June 29, 2012.

Rost K, Roter D. Predictors of recall of medication regimens and recommendations for lifestyle change in elderly patients. Gerontologist. 1987;27:510–515. Available at: http://gerontologist.oxfordjournals.org/content/27/4/510.abstract. Accessed: June 29, 2012.

Rudd RE. Improving Americans’ health literacy. N Engl J Med. 2010;363:2283–2285.

Schall M, Coleman E, Rutherford P, Taylor J. How-to Guide: Improving Transitions from the Hospital to the Clinical Office Practice to Reduce Avoidable Rehospitalizations. Cambridge, MA: Institute for Healthcare Improvement; June 2012. Available at: www.IHI.org. Accessed: June 29, 2012.

* Schillinger D, Piette J, Grumbach K, et al. Closing the loop: physician communication with diabetic patients who have low health literacy. Arch Intern Med. 2003;163(1):83-90. Available at: http://archinte.ama-assn.org/cgi/content/full/163/1/83. Accessed: June 29, 2012.

* U.S. Department of Health and Human Services, Office of Disease Prevention and Health Promotion.(2010). National Action Plan to Improve Health Literacy. Washington, DC. Available at: http://www.health.gov/communication/hlactionplan/pdf/Health_Literacy_Action_Plan.pdf. Accessed: June 29, 2012.

* Weiss BD. Health Literacy and Patient Safety:  Help Patients Understand: Manual for Clinicians. Second Edition. American Medical Association Foundation and AmericanMedical Association. Chicago, IL:2007. Available at:  http://www.ama-assn.org/ama1/pub/upload/mm/367/healthlitclinicians.pdf. Accessed:  June 29, 2012.



To learn more about coaching, the following readings are recommended:

 

Lally P, Wardle J, Gardner B. Experiences in habit formation: a qualitative study. Psychol Health Med. 2011;16:484-489. Available at: http://www.ncbi.nlm.nih.gov/pubmed/21749245. Accessed: September 4, 2012.

Miller NH. Motivational interviewing as a prelude to coaching in healthcare settings. Journal of Cardiovascular Nursing. 2010;25:247-251.