The purpose of this toolkit is to help all health care providers learn to use teach-back—every time it is indicated—to support patients and families throughout the care continuum, especially during transitions between health care settings.
The toolkit combines health literacy principles of plain language and using teach-back to confirm understanding, with behavior change principles of coaching to new habits and adapting systems to promote consistent use of key practices.
This toolkit includes:
Always Events™ are “aspects of the patient and family experience that should always occur when patients interact with health care professionals and the delivery system.”
Register by providing a few pieces of information.
NOTE: Using this simple log-in will make it easy for you to save your work, track your progress, and move back and forth between the learning module and other toolkit resources.